We are here to help!

Knowledge Base

View all articles

Popular articles

• Do I need to have an account to order?

  No. Creating an account is completely optional. Should you choose to create a...

• Pet medications comparison chart & buyers guide

  Which pet medication is right for me? Purchasing pet medications can ...

• What are the shipping charges?

  Shipping charges are $6.95 for the first item and based on the weight of you...

• What is your privacy policy?

  Click these links to view our Privacy Policy or Terms of Use.

• What are the benefits of registering?

  Registering simplifies the check out process. Once you are registered, you c...

• Beware of vendors selling counterfeit products

  All of the products sold on Pet Shed are genuine products, made by the origi...

• What are generics?

  A generic drug is identical, or bioequivalent, to a brand name drug in dosag...

• Can I cancel my order? How do I do this?

  You can cancel an order provided if it hasn't already been shipped. Mos...

• Is Pet Shed's website secure?

  Pet Shed processes credit cards via two of the world’s largest payment provi...

• Why is my payment being refused?

  If your payment is being declined, and you believe that there is sufficient ...